Claire - PA & Senior Administrator
We’re continuing with our interviews with Foster Parents and staff to find out more about what they do and what motivates them to do it. Claire has been working with Xcel 2000 for almost 11 years and is usually one of the first friendly faces that you’ll see at our Sittingbourne office.
What is your role?
I am a PA and a Senior Administrator. I support our Foster Parents and our Fostering Supervisors with all of their administrative needs and I am responsible for admin monitoring and quality assurance .I like to think we have a good working relationship and we regularly catch up with work video calls to support one another - having some laughter and banter to help ease our lockdown blues is priceless as we are currently not able to meet in the office face to face.
have only ever worked within the fostering industry. I worked for two other independent fostering agencies before I joined Xcel2000, including the first ever Independent Fostering Agency in England, which I joined when I was just 17. I took a career break in 1999 to bring up my 3 children. Looking to return to work in 2010, I contacted one of Xcel’s directors, who had been a Foster Parent for the organisation that I first worked for, on the off chance if there were any admin posts available - and lucky for me, there was!
What's the best thing about your job?
What I find most inspiring and rewarding in my role is reading the children and young people’s daily logs and hearing all about both little and massive milestones that they make each day. Recently, I loved reading how each of our Foster Parents celebrated Christmas with their children - reindeer food being left out by the children and Father Christmas footprints found in the morning - mesmorising the children so much so that they didn’t notice their presents that had been left. I also take joy in uploading the photos that our Foster Parents have taken of their children and young people onto their files, seeing their fun activities and days out, the memories made in their foster families. These photos capture such special times and new experiences for the children and I feel privileged to have a little insight into their daily lives and into their journey with their Foster Parents.
What keeps you going?
Knowing that I make a small difference to a child’s or young person’s life. I take pride in making sure that their file is as up to date with relevant information as possible, should they choose to look at their file at any time, either now or in the future.
I am humbled by the amazing work of our Foster Parents who I regularly catch up with. They often share with me how young people that they have previously fostered and the parents of parent and child placements who they have supported keep in regular contact with them and pop back to share dinner and trips out together.
Xcel have been my extended family for the past 11 years. I have forged many lifelong friendships from working here and I’m so proud to be part of the team.