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Rated outstanding - Ofsted October 2021 0845 094 5651



Our foster parents are key members of our professional team here at Xcel. You will be provided with professional support from our qualified social workers and our children’s services team who will work actively with you, the child’s social worker and other professionals involved. 

You will be supported by an allocated Xcel 2000 supervising social worker who will visit and telephone you regularly and attend meetings with you whenever needed.

This professional support extends beyond office hours into our ‘out of hours’ service which offers support in emergencies 24 hours a day, 7 days a week, 365 days a year. In addition, specialist professionals such as therapists and our medical advisor will be available to discuss any matters relating to the children in your care.


Xcel 2000 also offers its foster families the following: 

  • Regular foster parent support group where you can discuss issues and share problems with other foster parents
  • 'All Risks’ and Public Liability insurance cover
  • Automatic enrolment with the Fostering Network, enabling you to take advantage of their legal costs insurance and telephone information support services
  • Support from our Children's Services Team and Placement Officer in respect of Children's Educational needs
  • An excellent allowance in recognition of foster parents hard work and on-going commitment to the young people in their care.
  • 21 days respite, to attend weddings, mini breaks or just rest and refresh.

A number of social events take place throughout the year, organised by Xcel 2000 and by the foster carers social committee, including mini breaks, barbeques, day trips, parties, craft days and wine and wisdom nights. This enables foster families, children and adults, to get to know each other and provides another level of support to carers. Our foster parent ambassadors in each area are also on hand or at the end of a phone to call with any questions or if you are ever in need of a listening ear!

For more information please contact a member of our team who will be happy to assist you. You can either call us directly on: 0845 094 5651 or complete our contact form below. We looking forward to hearing from you! 


Contact Us

8 London Road, Sittingbourne, Kent, ME10 1NA

Kent Telephone: 01795 470222
Essex Telephone: 0845 094 5651

For General Enquiries Telephone:
0845 094 5651

For Out Of Hours Enquiries Telephone:
0330 223 550