Making A Complaint
Xcel 2000 aim to provide you with the safe a happy environment and we hope your needs are being met. Sometimes, in your foster home, school or somewhere else things may happen that make you feel unhappy or worried. It could be that you don’t like something about Xcel 2000, one of the people who work here or your foster carers.
Talk To Someone
The most important thing is to talk to someone about it that you trust. This could be your social worker, foster carer, teacher or someone from Xcel. Usually, you can get things sorted out as easy as this. If after speaking to someone you are still not happy, then you can make a complaint by following our complaints procedure, this can be found in your Child and Young People's Guide.
Dealing With Your Complaint
Once your complaint has been received by Xcel 2000 you will be given a written reply within 28 days, saying what has been done or could be done to sort out the problem.
If, when you get your written reply, you are still not happy with any decisions that have been made, you can ask for your complaint to be heard by the Complaints Panel. They are a group of people who will suggest to Xcel 2000 what should be done to sort out any problems. Within a day or two you will get their suggestions in writing.
Contacting The Office For Standards In Education
This should really help to make things better. If you are still not satisfied, however, you can contact the Office for Standards in Education, Children’s Services & Skills or Ofsted for short. Ofsted is an organisation that makes sure companies like Xcel 2000 are doing their job properly. The person you need to contact is:
The Chief Inspector Ofsted
Telephone: 0300 1231231
The following organisations can provide you with an “independent advocate”, who is someone else who can help you sort out problems:
Telephone: 0808 800 5792 (free from landline and mobiles)
49 Mecklenburgh Square
National Youth Advocacy Service
Telephone: 0800 808 1001 (Freephone)